This website is operated by Rangeholder.com (referred to as we/our/us ). As user of this website ( referred as “ you/your” ) you acknowledge that any use of this website including any transactions you make (use/using” ) is subject to our terms and conditions below. Your statutory rights are not affected by any of these terms and conditions.

Please :

Read through these terms and conditions before using this website.
Print a copy for future reference.

General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website ( see date at the top ) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

All orders placed will be treated as an offer to purchase goods from us. We will only accept your order and therefore enter a contract with you once we have dispatched the goods to you. We reserve the right to refuse or reject any order at any time, although normally this would be if we are unable to obtain authorisation for your payment.

We can not be held responsible for goods in transit back to us. Therefore we strongly advise you to send items back to us via Recorded delivery or Royal Mail Special Delivery.

Our office hours, which constitute a working day, are Monday to Friday 9.00AM – 5.30 PM.

Money Back Guarantee

We offer a 14 Day Money Back Guarantee. If for any reason you are not completely satisfied with your purchase you may return it to us within 14 days for a full refund or exchange (excluding postage and packaging).

Simply contact us at info@rangeholder.com and we will offer you the option of refund or exchange and provide you with details of how to return your product. Please make sure that the product remains in the original packaging and unused. Our aim is to refund your order within a week on receiving the product back.

Cancellations

Where products are in stock, we normally dispatch orders within 48 hours. Should you wish to cancel an order, then you must contact us at info@rangeholder.com as soon as possible with details of the order. If the item has not already been sent, then we will cancel the order and refund your credit/debit card, confirming our action via e-mail. However, if the item has already been sent out you will need to wait until receipt of goods before we can process a collection and refund.

Damages

If for any reason your order does not reach you in perfect condition, you should contact us at info@rangeholder.com within 3 days of receipt and we will arrange for a replacement.